A review of that web page before signing on the dotted line might have prevented some grief. Now the situation seems to be leaving the realm of photography and entering the legal arena. For the lawyers it will mostly come down to what is written in the contract and how that compares to what was delivered or not delivered. If the photographer is saying there are no pictures, or pictures have not been provided, that would seem to be a breach of contract, regardless of how many photographers took photos or how much time was spent taking photos. Bad photos may be a matter of taste. No photos is a binary situation that does not leave much room for dispute.